Subject: FW: Tech Support Candidate - Prakhar Nirala
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 30 Aug 2021 11:03:24 +0000

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From: Prakhar Nirala <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 28 January 2021 at 7:18 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Prakhar Nirala

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Prakhar Nirala
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9821869989
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Den Network LTD L2 Network Engineer     n/a     16350
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly, check network connection on system is proper work or not. Secondary proxy setting are check on system, if done remove them. Also check setting of DNS Server and DHCP IP set in Computer or system.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Go to setting select Bluetooth.
2. Select option Bluetooth turn on.
3. when Bluetooth is ON its start searching active Bluetooth devices.
4. searching of devices found then select device
   name which you want to pair device with
   Bluetooth.
5. When Device is paired Bluetooth with both devices.
process is complete
What according to you makes you a good candidate for customer service or technical support job? 1. Attitude
2. Manner
3 troubleshooting skills
4. understanding issue.
5 communication skills
On a scale of 1 - 5 please rate your fluency in spoken English  3