Subject: Tech Support Candidate - Anurag Srivastava
From: Anurag Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 06:58:10 -0400

| | Tech Support Test

Name | Anurag Srivastava
E-mail | [email-masked]
Phone Number | (91) 8887689433
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | eSSl | Technical Support Executive | | 20000
Previous Employer 1 | Microsense india pvt ltd | Network Support Engineer | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I open the website and get error then checking these process.
1:internet is working or not for example suppose google.com we have to check that website will be pinging or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

These are the steps to connect blutooth speaker to our mobile phone.
1:open the bluetooth and turn on.
2: Select the bluetooth device.
3:paired the bluetooth device.
It should be connected.

What according to you makes you a good candidate for customer service or technical support job? | In my according good for customer service or technical support quick understand the customer issues and troubleshoot the issues fastly with 100 percent satisfaction from customer side.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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