Subject: Tech Support Candidate - Huma Malik
From: Huma Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 06:53:13 -0400

Tech Support
Test

Name

Huma
Malik

E-mail

[email-masked]

Phone Number

(1) 9650914507

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Ghaziabad

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Customer service - happy to learn

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Business2sell.com.au

Customer support

Aug
2021

42k

Previous Employer 1

HCL

Customer support

Dec
2018

23.5k

Previous Employer 2

Digicall

Executive

2016

18k

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I am not
from technical background but definitively good in customer service.

All I need is good training and then my focus will be achieving company's
goal.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open bluetooth in setting section.

Scan for available device

If speaker name appears  pair it with and enjoy the sound of the
music

What according to you makes you a good candidate
for customer service or technical support job?

My
professional appearance, good communication skills, customer understanding,
adaptability etc.

On a scale of 1 - 5 please rate your
fluency in spoken English

5