Subject: FW: Tech Support Candidate - Dheeraj TRIPATHI
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 30 Aug 2021 10:47:47 +0000

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From: Dheeraj TRIPATHI <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 29 January 2021 at 12:25 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Dheeraj TRIPATHI

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Dheeraj TRIPATHI
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0532) 8896750987
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Sector 72
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        uCertify        IT Sales Executive cum Network Associates       NA      24500
Previous Employer 1     Vmak Solutions  Verification Engineer   29 Nov 2018     27000
Previous Employer 2     Quatrro Solutions       Solutions Engineer      20 March 2018   22000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all we need to check in different browsers then check internet connection. If internet is fine so need to ping in CMD panel once to confirm and then reset the browser or clear Cookies and cache. DELETE  temporary internet files and close the browser. Now try it again if it works.

If not in that case check DNS and IP address in the browser settings section and System Networks.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First, Open turn on the bluetooth speaker and listen carefully when it says bluetooth mode and now you have to turn on bluetooth into your phone in the settings option and then search for the device.

Once you see the device listed into the scan option, just one click to pair it and then it will ask for confirmation to trust this device and now it will be automatically connected with you searched device.
What according to you makes you a good candidate for customer service or technical support job? I have been in the Tech Support profile for more than 2 years and now handling sales and customer service as well so I would be the best fit for this profile to give you best out my knowledge and experience and work hard to be the best.

I always work within the quality parameters, genuine C-SAT,  understanding customers concern and provide proper support or answers to get it fix.
On a scale of 1 - 5 please rate your fluency in spoken English  4