Subject: Re: Tech Support Candidate - Aakash Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 30 Aug 2021 03:43:39 -0700 (MST)

Very bad accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 30, 2021, at 4:10 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Aakash Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 30 August 2021 at 3:33 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Aakash Sharma 

	

	
	
			Tech Support Test 
		
	Name 	Aakash Sharma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8800586838 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Patel Nagar, Karol Bagh 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Adobe 	Technical support 	20 June 2021 	26,000 
Previous Employer 1 	Google 	Content mod 	10 Jan 2020 	22,000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1st scenario :- 

- If I'm outside India, and the access to NDTV.com is blocked in my region, I'll simply use any of the vpns (nord vpn, cyber Ghost,. Expressvpn) and access it 

2nd scenario :- 

Maybe due to host issue 

I'll go to C drive and in host folder, I'll edit host text (and put # before ndtv.com ) and will save host file, it will solve the issue after restarting the pc. 

- At times, changing dns to cloudflaire, adguard dns also solves and ultimate dns - 8.8.8., 8.8.4.4 by Google is one of the most recommended in these cases. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	- I'll turn on my bluetooth on my phone via settings or via notification quick access settings 

- I'll turn on the bluetooth of speaker 

- Then I'll check the name of the bluetooth speaker on my phone and will connect it 
	What according to you makes you a good candidate for customer service or technical support job? 	- I'm passionate about tech stuffs and love to help people in solving their queries related to tech issues. 

I can even work from home and office anywhere 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5