Subject: FW: Tech Support Candidate - Aakash Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 30 Aug 2021 10:40:52 +0000

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From: Aakash Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 30 August 2021 at 3:33 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Aakash Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Aakash Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8800586838
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Patel Nagar, Karol Bagh
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Adobe   Technical support       20 June 2021    26,000
Previous Employer 1     Google  Content mod     10 Jan 2020     22,000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1st scenario :-

- If I'm outside India, and the access to NDTV.com is blocked in my region, I'll simply use any of the vpns (nord vpn, cyber Ghost,. Expressvpn) and access it

2nd scenario :-

Maybe due to host issue

I'll go to C drive and in host folder, I'll edit host text (and put # before ndtv.com ) and will save host file, it will solve the issue after restarting the pc.

- At times, changing dns to cloudflaire, adguard dns also solves and ultimate dns - 8.8.8., 8.8.4.4 by Google is one of the most recommended in these cases.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      - I'll turn on my bluetooth on my phone via settings or via notification quick access settings

- I'll turn on the bluetooth of speaker

- Then I'll check the name of the bluetooth speaker on my phone and will connect it
What according to you makes you a good candidate for customer service or technical support job? - I'm passionate about tech stuffs and love to help people in solving their queries related to tech issues.

I can even work from home and office anywhere
On a scale of 1 - 5 please rate your fluency in spoken English  5