Subject: FW: Tech Support Candidate - Anubhav Kumar Pandey
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 30 Aug 2021 10:39:48 +0000

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From: Anubhav Kumar Pandey <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 30 August 2021 at 3:37 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Anubhav Kumar Pandey

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Anubhav Kumar Pandey
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7827614560
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      GTB Nagar
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Samsaurya Build Pvt Ltd Customer service executive      Aug 2021        20000
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  The first thing I will check my network connections. My computer should be connected to internet through wifi or LAN. If it is connected to wifi but still getting an error then in this situation I will turn off and then turn on the router.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the mobile bluetooth and Bluetooth speaker. Search the bluetooth device from mobile phone. Check the name of the bluetooth speaker and click on it. Pair the both devices through bluetooth.
What according to you makes you a good candidate for customer service or technical support job? I like solving problems, have good communication skill, and can understand the situation that customer provides. I have been working as a customer service executive for over 1 year.
On a scale of 1 - 5 please rate your fluency in spoken English  5