Subject: FW: Tech Support Candidate - Kunal Gupta
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 30 Aug 2021 10:25:56 +0000

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From: Kunal Gupta <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 30 August 2021 at 3:47 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Kunal Gupta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Kunal Gupta
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8276884058
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Kolkata
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Amazon development center india pvt. Ltd        Customer support associate      7/09/2021       15000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly, I will suggest to open a new tab and check to see if you he/she can load another website like google.com.
Secondly, I will suggest to clear cache and cookies from the web browser.
Thirdly to restart the device or the internet.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      I will turn on the bluetooth speaker and along with that I'll turn on the bluetooth from the device as well  so that it get's the option to pair.
I'll search the bluetooth speaker name on the bluetooth option in the device and make them pair.
What according to you makes you a good candidate for customer service or technical support job? I have a supernatural power that is patience, which is very much important for the role of customer support job. I listen to the customer properly and deliberately and then I come to an action so that the customer doesn't feel irate.
On a scale of 1 - 5 please rate your fluency in spoken English  5