Subject: FW: Tech Support Candidate - Prince Kakra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 30 Aug 2021 10:25:20 +0000

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From: Prince Kakra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 30 August 2021 at 3:43 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Prince Kakra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Prince Kakra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9818506536
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Na
Previous Employer 1     Na
Previous Employer 2     Na
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Although it depends upon the error, but here are some troubleshooting areas-
1) Checking internet connection. (Ping, speed)
2) Checking the status of the website. The website may be down. ( Send ping to server)
3) DNS check. Sometimes websites may not be cached on the provided ISP's DNS server. (Change to public DNS)
4) Checking the date and time of the PC. SSL may kick in if there is a conflict between NTP and the local machine's time.
5) If still not solved, get the client on remote access.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Turn on the speaker's Bluetooth.
2) Turn on the mobile's Bluetooth. Find the speaker's name in the *Pair New Device* list.
3) Click on the device name and it should connect.
What according to you makes you a good candidate for customer service or technical support job? Because I have vast experience in handling different devices. I have experience in MacOS, Linux, Windows. I have been in Cyber Security for the last 2 years.
On a scale of 1 - 5 please rate your fluency in spoken English  5