Subject: FW: Tech Support Candidate - Ankush Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 30 Aug 2021 10:14:52 +0000

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From: Ankush Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 26 February 2021 at 8:43 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ankush Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ankush Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8699358069
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Janakpuri New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        ASM ENTERPRISE  System Engineer                 24000
Previous Employer 1     RENOVISION AUTOMATION SERVICES PVT. LTD.        Data Center Operations Engineer         04-oct-2020     20000
Previous Employer 2     Reliance JIO    NOC     30-sep-2020     16000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Restart My Device
Many basic problems can be solved simply by restarting your device.
Make Sure the Internet Connection Works
Open your browser. In the address bar at the top, type in
Google.com,
searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
Check if the Website is Down for Everybody or Just Me
Try to clean cookies and cache and then try again to open the site
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.
What according to you makes you a good candidate for customer service or technical support job? My skill set is a perfect match for the job requirements. In particular, my Technical skills and Customer Service  experience make me an ideal candidate for the position
On a scale of 1 - 5 please rate your fluency in spoken English  4