Subject: Tech Support Candidate - Prince Kakra
From: Prince Kakra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 06:13:33 -0400

Tech Support
Test

Name

Prince
Kakra

E-mail

[email-masked]

Phone Number

(+91) 9818506536

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Na

Previous
Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Although it depends upon the error, but here are
some troubleshooting areas-

1) Checking internet connection. (Ping, speed)

2) Checking the status of the website. The website may be down. ( Send ping to
server)

3) DNS check. Sometimes websites may not be cached on the provided ISP's DNS
server. (Change to public DNS)

4) Checking the date and time of the PC. SSL may kick in if there is a conflict
between NTP and the local machine's time.

5) If still not solved, get the client on remote access.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the speaker's Bluetooth.

2) Turn on the mobile's Bluetooth. Find the speaker's name in the *Pair New
Device* list.

3) Click on the device name and it should connect.

What according to
you makes you a good candidate for customer service or technical support
job?

Because I have vast experience in handling different devices.
I have experience in MacOS, Linux, Windows. I have been in Cyber Security for
the last 2 years.

On a scale of 1 - 5 please rate your
fluency in spoken English

5