Subject: FW: Tech Support Candidate - Md Kaleem Hashmi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 30 Aug 2021 10:12:01 +0000

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From: Md Kaleem Hashmi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 26 February 2021 at 12:26 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Md Kaleem Hashmi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Md Kaleem Hashmi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8743822329
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Shaheen Bagh, Okhla, South East Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Aegis   Customer support        03/02/2020      25000
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all, I will check network connectivity. If it is Okay then I'll close all the tabs or apps open in the system. Still getting error then I will search it in another browser. If all my attempts goes in van then I'll restart the system. I hope after taking all these steps I will be able to troubleshoot the problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      To connect a Bluetooth speaker to mobile phone below steps should be taken.
1) Switch on Bluetooth of the speaker and mobile phone

2) Pairing automatically will be started then click Bluetooth speaker address, it will start functioning.
What according to you makes you a good candidate for customer service or technical support job? I have been in this position earlier. Apart from this I have the qualities that a good customer support representative should have to handle the customers like to be attentive, to control emotions, building relationship and rapport, have positive attitude and should have clear communication.
On a scale of 1 - 5 please rate your fluency in spoken English  3