Subject: FW: Tech Support Candidate - ROHIT KUMAR
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 30 Aug 2021 10:09:55 +0000

Check and ask for expectation

From: ROHIT KUMAR <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 25 February 2021 at 9:55 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - ROHIT KUMAR

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    ROHIT KUMAR
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 8987401374
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        BYJUS   Business development associate  23/12/2020      500000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I would check if my internet connection is on and if the problem is occuring for the particular website only.Then I would check if my data pack validity had expired or not.If yes,I will get the recharge done.Then,I would check if som of that particular telecom company is facing connectivity issues that particular day.If that's the case I would call customer care executives and convey my grievances and expect them to troubleshoot the failure.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Drag the floating window to open bluetooth.Then start speaker.Pair both devices.Then connect for audio.
What according to you makes you a good candidate for customer service or technical support job? Excellent in using gadgets and certified B.Tech in Computer science and engineering,I could grasp the problems well and rectify them to eradicate customer's problems
On a scale of 1 - 5 please rate your fluency in spoken English  5