Subject: FW: Tech Support Candidate - Sivaram A
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 30 Aug 2021 10:07:14 +0000

Looks ok, check

From: Sivaram A <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 25 February 2021 at 6:20 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sivaram A

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sivaram A
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8383846190
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Mayur Vihar Phase-3, East Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Dumpin Recyclers Pvt Ltd        Sr. CCE 20/02/2021      28300
Previous Employer 1     Yallacompare    Sr. CCE 02/07/2018      25700
Previous Employer 2     Bazaar locator  CCE     21/12/2017      21000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Well at first, I'll reload the page again, if the problem still persists, I'll simply check if any other webpage also encounters the same error. If the same happens to a different webpage, I'll try to troubleshoot the system by checking if there's a network related issue. At the same time I'll make sure all ports are connected. I will go to the network tab and check if my internet is working or not. Also, I'll try to open the webpage in a different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Following are the stes to connect a bluetooth speaker to a mobile phone:
1) First I'll turn on the bluetooth in my phone and the speaker.
2) Will pair the speaker by pressing on the button.
3) Now the bluetooth speaker gets discovered by the phone.
4) As soon as the speaker gets discovered, click on the name of that device in your phone and pair.
What according to you makes you a good candidate for customer service or technical support job? Customer service is the backbone of a company like sales. To retain customers and make them use your product again in the future as well, customer satisfaction is very important and a customer service can help in maximum satisfaction. I have been in this field for over 3.6 years and have been a top performer when it comes to customer service. I usually believe in FCR and to me customers are the top most priority. I have a good typing speed over 50 wpm which have helped me for better productivity in assisting customers. I try to resolve their issues as quicky as I can. I personally follow up their queries and make sure they leave the call/chat satisfied.
On a scale of 1 - 5 please rate your fluency in spoken English  5