Subject: Tech Support Candidate - Raman Tarasenko
From: Raman Tarasenko <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 05:55:32 -0400

| | Tech Support Test

Name | Raman Tarasenko
E-mail | [email-masked]
Phone Number | (91) 8788066292
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Manali
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check whether I am able to open any other websites, if unable check wifi settings or check Ethernet LAN cable connected to pc, if all fails go into windows manager and update my network drivers
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on speaker, enable bluetooth pairing mode if not already enabled by default, open bluetooth settings on the phone and search for said speaker, tap to connect amd accept pairing request
What according to you makes you a good candidate for customer service or technical support job? | I am well spoken and know a lot about tech, ots my personal hobby and love anything related to tech
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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