Subject: FW: Tech Support Candidate - Princy Agrawal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 30 Aug 2021 09:44:30 +0000

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From: Princy Agrawal <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 26 February 2021 at 10:08 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Princy Agrawal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Princy Agrawal
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9131770673
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Mayur vihar phase1
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ahlcon international school     Academic coordinator            35000
Previous Employer 1     I next securities and automation p ltd  project coordinator             15000
Previous Employer 2     Op jindal school raigarh        Computer operator               10000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Examine the type of error.
2. Check my internet connection, in case the error is related to connectivity.
3. Check the ping response on my pc.
4. Check if the public ip is assigned to my pc to ensure internet connection.
5. Try to reset the wireless adaptor from the device manager.
6. Try to reboot the wifi router.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch on the bluetooth speaker and the bluetooth of mobile phone as well.
2. Go to the bluetooth settings in the mobile phone, search for the bluetooth device.
3. Select the desired device (speakers) and pair both the devices(phone and speakers)
4. After pairing, connect with the speakers and play.
What according to you makes you a good candidate for customer service or technical support job? 1. Excellent communication skills.
2. Excellent knowledge of using computer as well as typing skills.
3. Listening and problem solving skills.
On a scale of 1 - 5 please rate your fluency in spoken English  4