Subject: Re: Tech Support Candidate - Mantra Chadda
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>, Abhishek Kumar <[email-masked]>
Cc: Darpan Arora <[email-masked]>
Date: Mon, 30 Aug 2021 09:42:39 +0000

Hi Abhishek,

Do a very quick round please, if you are not satisfied with English, please reject straight away. Thanks

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 26 August 2021 at 7:04 PM
To: Abhishek Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Darpan Arora <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Mantra Chadda

Hi Abhishek,

He is again a B.tech fresher. (b.tech Mechanical). He is having some internship experience.
His spoken English is good. So may we can give a try.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On Aug 25, 2021, at 8:45 PM, HR Livesalesman <[email-masked]<mailto:[email-masked]>> wrote:

No response

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On Aug 25, 2021, at 7:28 PM, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

Check

From: Mantra Chadda <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 23 August 2021 at 8:56 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mantra Chadda

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mantra Chadda
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9639051701
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Near Parichowk, Noida
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. First of all, I would look at the error code the browser is displaying and then look it up online to
sort out the error.
2. I would search for users facing similar problems
and their solutions (if present).
3. I would isolate the error to the following area: (i)Network
(ii)Hardware
(iii)Software
4. If the problem still persist, i would call the Customer Care.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      (i) Switch on the Bluetooth speaker
(ii) Switch on the Bluetooth on my device(mobile phone) locate the device in the Bluetooth device's list.
(iii) Click on the speaker's name and click pair.
What according to you makes you a good candidate for customer service or technical support job? 1. Communication skills
2. Confidence
3. Knowledge about the product/service being provided.
4. Work ethics
On a scale of 1 - 5 please rate your fluency in spoken English  5