Subject: English Language Test - Cynthia Abril
From: Cynthia Abril <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 03:51:31 -0400

| | Foreign Language Screening Test

Name | Cynthia Abril    /  (+63) 9953875721    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We received your email dated August 30th, 2021 regarding your follow-up of Order 12345.
Upon checking our record, it shows that it was already pick up by Courier last August 16, 2021, as follows:
Courier Ref No. XYZ123456
Order No.12345
Quantity:  1
Description: Ladies Handbag with Zipper
Color: Black

Please to inform that the item was returned to us, as the courier cannot locate your address. We tried sending you an email, but we have not received a response.  Hence, please provide us the correct address and contact details on where we can deliver the item.

Thank you,

Cynthia

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We received your email dated  August 30th, 2021 about your issue regarding your Order 12345.
Upon checking our record it shows that the said Item was already been delivered and install to your address in your presence.
Order No.12345
Quantity:  1
Description: TV Cabinet
Color: Black

I do understand what you feeling right now, please rest assured that we are doing everything to rectify the issue
We are coordinating with our technician about your concern. Hence, please send us photos of your TV Cabinet while we are waiting for our Technician on their report.

Thank You,

Cynthia

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