Subject: English Language Test - Dennison Cruz
From: Dennison Cruz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 03:43:52 -0400

| | Foreign Language Screening Test

Name | Dennison Cruz    /  (+63) 9970817851    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mr. Customer,

This is Dennison from Babyshop.com. Thank you for reaching out regarding the status of order number 1234.

I can see here that your order has been shipped on the day your order was placed; however, the courier was not able to locate the address entered in our database the time you placed your order.

I'm sorry that the item was not delivered to you as promised, but we will definitely correct the address here on our end, so you will be able to receive your order. Please provide me the details below, so I can forward the information to our courier:

1. Full Address:
2. Contact Number:

Looking forward for your response, and thank you for choosing babyshop.com.

Have a good day ahead!

Best Regards,
Dennison Cruz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

This is Dennison from Homebox Team. I'm sorry that the TV Cabinet you just purchased has a lot of scratches in it. This is definitely not the experience we want our customer to feel. No worries, you have the right person to assist you regarding the issue of your TV Cabinet.

Before we proceed with your request to replaced the item, I will need you to provide the details I will indicate below:

1. Picture of the TV Cabinet, and please make sure that the scratches are visible in the picture.

2. Receipt of the item.

You may reply back to this email attaching the file stated above. Once we received the information, we will go ahead and proceed with the resolution needed for your case.

Again, we apologize for this inconvenience and allow us to make things right for you. Thank you for patronizing Homebox.

Looking forward for your response.

Have a great day ahead!

Best Regards,
Dennison Cruz,

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