Subject: English Language Test - Rudra singh
From: Rudra singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 29 Aug 2021 17:05:56 -0400

| | Foreign Language Screening Test

Name | Rudra singh    /  (+91) 7976248261    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings sir,
The order was handed over to the courier very same day as ordered by you. We have contacted the courier regarding the same got to know that delivery man tried to reach you on the postal address given by you but it wasn't correct.We request to please varify the address details and update.
We are sorry for the inconvenience caused to you.

Good day,
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings sir,
We are sorry to hear the inconvenience caused to you our inspection executive will soon contact you do the required.

Good day,
Babyshop.com

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