Subject: Tech Support Candidate - Rohit Rohit
From: Rohit Rohit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 29 Aug 2021 07:19:51 -0400

| | Tech Support Test

Name | Rohit Rohit
E-mail | [email-masked]
Phone Number | (91) 9907478066
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Taskus | Teammate | Na | 2100
Previous Employer 1 | Teleperformance | Agent | 3 mar 2021 | 13000
Previous Employer 2 | Teleperformance | Agent | 4 appr 2019 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | My first step would be , I will check my internet connection. Then if it is not resolve then I will clear my cache and cookies. If it is not resolve then I will restart my computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Na
What according to you makes you a good candidate for customer service or technical support job? | A good candidate for customer service is who understand the customer's concerns propped and try to resolve concerns at their level within the company policy.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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