Subject: Arabic Language Test - Hisham Sharaf
From: Hisham Sharaf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 29 Aug 2021 04:38:29 -0400

| | Foreign Language Screening Test

Name | Hisham Sharaf    /  (+91) 9319119717    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

"Dear Customer,

I'm so sorry  your order hasn't  arrived. I know  how frustrating this must be.

I've tracked the package via carrier company, and it's currently listed as wrong customer address.

Please contact me directly  and provide your correct address, I will do everything I can to locate your package.

Once again, I sincerely  apologize  for the inconvenience.

Sincerely,

[Customer name]

[Email/ phone number]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

"Dear Abdul,

We regret that you have received a defective product. Please accept my apologies on the my company for the inconvenience caused. We have a strict quality check procedure in place that ensures that no defective product escapes our eye.

However, it seems due to a very large number of orders this season, this product might have slipped through. In case you want a replacement you will need to wait for few weeks, since we do not have any pieces left. So,we regret we will be unable to offer you a replacement  in case you want one immediately.

Otherwise,we can issue you a full  refund as per our refund policy.

Please let us know how you would like us to proceed. You can reply to this email or call the number  attached below.

In case  you  want a replacement and can  wait a little,then I will ask the seller to make the product available as soon as possible.

Sincerely,

Abdul,

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