Subject: English Language Test - Mohd Sabir
From: Mohd Sabir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 29 Aug 2021 03:09:34 -0400

Foreign Language
Screening Test

Name

Mohd
Sabir    /  (091) 9557909122    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Thanks for connecting with us!

1. You will receive your product within three days, sir. It might take one to
three in this situation.

2.

I will cancel the transaction and I will ask the customer time replace the order
with correct shipping address.

Regards! Sabir

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Thanks
for being connected with us!

Sir, didn't you check the cabinet when our team were there?

If you want another cabinet we can replace it.

Please let me know, why do you want your money back instead of replacing?

Please inform us, we will be happy to help you. We're here for your help, sir.

Regards! Sabir