Subject: Tech Support Candidate - Rohit Joshi
From: Rohit Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Aug 2021 09:59:11 -0400

| | Tech Support Test

Name | Rohit Joshi
E-mail | [email-masked]
Phone Number | (91) 9675435336
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Khatima
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | NA | NA | NA |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will look if my internet connection is working or not .
2. Secondly I will see what error code I am getting on browser .
3. Then I will look for the solution to that error type .
4. If after all these steps the website is not loading I will clear my cache and cookies .
5.Lastly I will check in my browser or over my network the following website is blocked or restricted.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth device using the power button provided on the device .
2. I will turn on bluetooth on my phone.
3. I will search for the device .
4. I will pair the device .
5. Boom , it will connect .

What according to you makes you a good candidate for customer service or technical support job?

1. His technical knowledge and ability to communicate with the client .
2. His quick reaction and effective work style .

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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