Subject: Fwd: Tech Support Candidate - Shivani Verma
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Sat, 28 Aug 2021 12:11:43 +0000

Looks copied but do a quick check

Sent from my iPhone

Begin forwarded message:

From: Shivani Verma <[email-masked]>
Date: 26 August 2021 at 23:28:05 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Shivani Verma
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shivani Verma
E-mail  [email-masked]
Phone Number    (+91) 9766506502
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Bhopal (WFH)
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        TCS     Senior technical Support Engineer
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check the Internet connection.
Check the proxy settings.
Check if website is blocked.
Check firewall and blocked pop up.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on Bluetooth in your phone.
Turn on the speaker.
Pair the two devices.
What according to you makes you a good candidate for customer service or technical support job? Service oriented with good customer service skills

Good interpersonal, analytical and communication skills.

Good time management, and organizational skills

Ability to carefully plan and co-ordinate work according to a demanding time schedule.

Flexibility in terms of working hours

Willingness to work in shifts.and on call support 24/7

Ability to lead crisis bridge, bring all required entities in call, share meeting minutes, track actions and own incidents and changes end to end.

Ability to build relationships with peer and management levels both with clients and the company management

Excellent matrix management and Team Player.

Good understanding of Cisco routing and switching technology, SDx solutions, Security platforms and wireless technologies.

Multitasking and able to perform under pressure.

Proactive, self-motivated, and determined attitude.
On a scale of 1 - 5 please rate your fluency in spoken English  5