Subject: Fwd: Tech Support Candidate - Alok kumar Jhaa
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Sat, 28 Aug 2021 12:10:00 +0000

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From: Alok kumar Jhaa <[email-masked]>
Date: 26 August 2021 at 23:52:34 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Alok kumar Jhaa
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Alok kumar Jhaa
E-mail  [email-masked]
Phone Number    (+91) 8169518817
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Purnea Bihar
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Okaya   Recruiter       15th August     18500
Previous Employer 2     Na      Na      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  There are three steps which will be needed to perform for this incident.
first step -
I will check the correct domain name address for this website.
Second step -
I will check the internet connection whether it is working or not.
Third step -
I will contact to web service provider.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Few steps i will perform for this :-
First step - I will turn on the bluetooth speaker.
Second step - I will turn on the bluetooth on my phone.
Third step - I will check the availability of devices on my phone and will find the device name from which i want to get paired.
Fourth step - Finnally i will get paired with the device to my mobile phone.
What according to you makes you a good candidate for customer service or technical support job? I am good at acquiring new technology and i adapt new things with very good manners along with that I am active listener and i understand that for this position i should have interpersonal skills which I possess, apart from this i am punctual and hard working person. I think, these things make me suitable for this position.
On a scale of 1 - 5 please rate your fluency in spoken English  4