Subject: Fwd: Tech Support Candidate - Ramakanta Samal
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Sat, 28 Aug 2021 12:08:03 +0000

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From: Ramakanta Samal <[email-masked]>
Date: 27 August 2021 at 00:14:55 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Ramakanta Samal
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ramakanta Samal
E-mail  [email-masked]
Phone Number    (91) 7008940120
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Bhubaneswar (Odisha)
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Future focus infotech   Application support engineer    NA      21000
Previous Employer 1     Sysnet global Technologies Pvt Ltd      Customer support engineer       21-08-2021      12300
Previous Employer 2     Corporate decor Industries      Engineer trainee        05-07-2019      10000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Refresh the page.
2. Make sure java script is enable.
3. Make sure cookies are enabled.
4. Clear the cache.
5. Make sure the web browser is up to date.
6. Restart the web browser.
7. Try a different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Go to settings
2.Tap the Bluetooth option
3.Turn on Bluetooth
4.A list of available devices will appear.
5.If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6.On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

7.After your speaker is paired – the technical term for connecting two Bluetooth devices – you won’t need to go through that set-up again. Just make sure your speaker is on, and your mobile’s Bluetooth is also on.

What according to you makes you a good candidate for customer service or technical support job? soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English  3