Subject: English Language Test - Neha Agarwal
From: Neha Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Aug 2021 08:06:46 -0400

Foreign Language
Screening Test

Name

Neha
Agarwal    /  (+91) 9599936378
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Customer,

Please accept our apologies for the inconvenience caused.

We would like to inform you that the order was shipped by us and the courier
company tried to deliver the order to the given address but the address was
inappropriate.

Your patience and cooperation in this regard are highly appreciated.

Thanks and regards:

Team baby shop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Please accept our apologies for the inconvenience caused.

The TV cabinet was installed properly from our end but still, if it's in the
warranty or guarantee we will replace the product. Also,  if there's any other
problem you are facing in the cabinet our team will fix it.

Your patience and cooperation in this regard are highly appreciated.

Thanks and reagrds:

Team Homebox