Subject: Fwd: Tech Support Candidate - Rishabh Sharma
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Sat, 28 Aug 2021 12:06:28 +0000

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Begin forwarded message:

From: Rishabh Sharma <[email-masked]>
Date: 27 August 2021 at 00:27:36 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Rishabh Sharma
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rishabh Sharma
E-mail  [email-masked]
Phone Number    (91) 9616380733
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Lucknow
Which best describes your Technical Support capabilities        I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
File transfer
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1- Check Weather I am Spelling The Website Correctly I.E.- Www.NDTV.Com

Step 2 -Check Weather My System Is Connected To A Proper Internet Connection.

Step 3- If On A Private Internet Connection Make Sure I Have An Active Data Pack. Can Also Check The Same By Opening Any Other Website That Takes Less Time To Load Ex- Www.google.com.

Finally If The Website Still Doesn’t Load I Will Check If It Is Blocked By My ISP
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1- Start The Bluetooth On My Device And Make It Discoverable
Step 2- Open Bluetooth Devices List On My Phone By Going To Setting>Bluetooth>New Device.
Step 3- Search For My Device’s Name And Tap On It To Connect.
What according to you makes you a good candidate for customer service or technical support job? As a tech user I have stuck at various places from connecting to BT device to Installing a fresh Version Of Windows On My PC.
So I have knowledge about day to day problems a Tech user face.
Also I have done my graduation in BCA so I have  some extra knowledge about tech.
As I have faced the same problems in the start I think I’d be able to help people to get through most of them.
On a scale of 1 - 5 please rate your fluency in spoken English  4