Subject: Re: Tech Support Candidate - Tapomoy Das
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 28 Aug 2021 04:55:55 -0700 (MST)

Not connecting 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 28, 2021, at 3:09 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

Sent from my iPhone 

Begin forwarded message: 

From: Tapomoy Das <[email-masked]> 
Date: 27 August 2021 at 08:39:05 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked] 
Subject: Tech Support Candidate - Tapomoy Das 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Tapomoy Das 
	E-mail 	[email-masked] 
	Phone Number 	(91) 8339830172 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Kolkata 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	Cognizant(Contractual) 	Service Desk Analyst 	16th May,2021 	Rs.18,500 
Previous Employer 2 	Concentrix 	Microsoft U&R 	1st May,2019 	Rs. 21000(Approx.) 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.First of all I need to check the exact error that is being displayed on the screen. 
2.If it is a internet connection issue then I need to check if the internet connection is working fine or not. 
3.It might also be a browser issue therefore I need to try and open the website on any other web browser and check if it works. 
4.I might also have to clear caches , cookies etc from the browser or clear browsing data or restore the browser settings to default and then try relaunching the browser. 
5.If it still does not work the computer should be rebooted and checked. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.In order to connect a Bluetooth speaker to a mobile phone first I need to turn on the bluetooth speaker and then I need to turn on the bluetooth on my mobile device. 
2.After that I need to search for the name of the 
bluetooth speaker on my mobile phone. 
3.Then I need to pair the mobile phone with the bluetooth speaker and then it should work. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have hands on experience in working as a Technical Support Associate (level 1) as well as a Service Desk Analyst. I believe that I have the skills and I possess all relevant qualities that are required for the particular job. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4 	

	

BQ_END