Subject: Re: Tech Support Candidate - Garima Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 28 Aug 2021 04:53:14 -0700 (MST)

Incoming calls not allowed 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 28, 2021, at 3:07 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

Sent from my iPhone 

Begin forwarded message: 

From: Garima Sharma <[email-masked]> 
Date: 27 August 2021 at 10:19:01 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked] 
Subject: Tech Support Candidate - Garima Sharma 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Garima Sharma 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 7505401385 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Gurgaon 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
Speakers & Audio 
VoIP 
Azure AI Fundamentals 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Inknowtech 	Network Support Engineer 	30 June,2021 	14092 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check the network connection. 
2. If working fine, check google webpage working or not. 
3 If google or other sites are working then check particular site is down only to me or for everyone. 
4. If, it is down for all then it may be due to server error so will wait. 
5. If, it is down only for me then will contact to my DNS and service provider and report the issue. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on the bluetooth speaker. 
2. Turn on bluetooth in the mobile phone. 
Go to settings then Tap on Bluetooth then Turn on the bluetooth by tap, now you will see the available options to connect with. 
3. Tap on the device name you want to connect with. 
4. It will ask for some permissions, click yes. 
5. It will ask for a pair key, accept and confirm it. 
6. Now, it's all set. Enjoy 
	What according to you makes you a good candidate for customer service or technical support job? 	My ability to provide supportand identify the problem. 
I enjoy by rectifying and supporting the customers. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5 	

	

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