Subject: Re: Tech Support Candidate - Hardik kashyap
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 28 Aug 2021 04:48:04 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 28, 2021, at 2:59 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

Sent from my iPhone 

Begin forwarded message: 

From: Hardik kashyap <[email-masked]> 
Date: 27 August 2021 at 12:44:27 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked] 
Subject: Tech Support Candidate - Hardik kashyap 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Hardik kashyap 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 8700412625 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	janakpuri 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First check the router if the "ONLINE LIGHT" is blinking or not.If it is not blinking then the problem is from service provider end. If the light is blinking then problem is due to computer. 

In computer check if the LAN cable is connected properly or check for wifi in case of wireless connection. 

if above mentioned is not the issue then head towards "NETWORK AND CONNECTION" in computer and reset the wifi or LAN connection which ever the person is using. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	turn ON the bluetooth on mobile phone and also on turn the bluetooth speaker ON. 
On mobile search for the bluetooth device . 
tap on the discovered device on screen ,now it might ask for pairing key type the key password and press pair/connect. 
The device will be connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have the working knowledge for technical devices and know about how to rectify the problem associated with them. 
I am very good at writing e-mails and can provide solutions to problem in e-mails also 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4 	

	

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