Subject: Re: Tech Support Candidate - Akash Mishra Akash
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 28 Aug 2021 04:47:04 -0700 (MST)

Average accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 28, 2021, at 2:58 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

Sent from my iPhone 

Begin forwarded message: 

From: Akash Mishra Akash <[email-masked]> 
Date: 27 August 2021 at 13:34:22 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked] 
Subject: Tech Support Candidate - Akash Mishra Akash 
Reply-To: [email-masked] 

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			Tech Support Test 
		
	Name 	Akash Mishra Akash 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 8506827481 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Ghaziabad Pratap Vihar 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Genpact 	Technical Associate 	October 2021 	21000 
Previous Employer 1 	Infiniminds 	Desktop support L2 	Dec 2020 	12000 
Previous Employer 2 	Risetech 	Desktop support L1 	Aug 2018 	8000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will check the internet is working or not by opening other website . If other website is working . Will check is the ndtv site is restricted or not . After that I will check is the ndtv site is down or not . And try in another browser also 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Switch in the bluetooth speaker 
Go to mobile phone bluetooth setting and search the speaker and click on connect 
	What according to you makes you a good candidate for customer service or technical support job? 	I have worked with international client and domestic both 

Worked in it industry for almost 3 years 
Worked with around the globe user and handled them well 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5 	

	

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