Subject: Re: Tech Support Candidate - Shyam sunder Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 28 Aug 2021 04:39:43 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 28, 2021, at 2:40 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Shyam sunder Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 27 August 2021 at 3:59 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shyam sunder Sharma 

	

	
	
			Tech Support Test 
		
	Name 	Shyam sunder Sharma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9310049033 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Vasundhara Ghaziabad 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First, let's figure out where the problem is 
With a little detective work. 

Open a new tab and check to see if you can load another website like google.com etc 
If you can open another site, skip down to The problem only happens with certain websites. 
If you can't open another site, continue on to the next step. 
Launch another browser, like Internet Explorer, and try to open the site you were having problems with. 
If the site works in another browser, see The problem only happens 
If the site doesn't work in another browser, check out The problem happens in all web browsers. 
The problem only happens with certain websites 

The connection was interrupted 
The connection was reset 
The connection has timed out 
Try clearing cookies and cache 
Do these steps and then reload the website you're having trouble with. 

Click on the menu button to open the menu panel. 
Click History and select Clear Recent History…. 
In the Time Range to clear: drop-down, select Everything. 
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected. 
Click OK. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First on the Bluetooth configuration of both mobile as well as speaker. 
Then search it bt name in your mobile then press it and paired the device . 
Then u can play your track in Bluetooth speaker. 

	What according to you makes you a good candidate for customer service or technical support job? 	I am having good technical skills in networking, switching,router,tcp/ip,lan ,wan , operating system knowledge ,etc which fullfills the criteria of tech support . 
I am from computer science engineering background. 
I have done btech in computer science . 
So i have all technical skills related to this job. 
I can easily make understand the customer's and solve the issue. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4