Subject: Re: Tech Support Candidate - Anuradha Gupta
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 28 Aug 2021 04:33:55 -0700 (MST)

Grammatical errors 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 28, 2021, at 2:38 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Anuradha Gupta < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 27 August 2021 at 8:15 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Anuradha Gupta 

	

	
	
			Tech Support Test 
		
	Name 	Anuradha Gupta 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7049332451 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Gwalior 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	Na 	NA 
Previous Employer 1 	HCL 	Network Analyst 	22-July-2021 	17000 
Previous Employer 2 	NA 	NA 	NA 	NA 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I check Internet connection it is turn on or off then if it is on then open a new tab and search another website like www.microsoft.com if another side can't open then check my another browser is working or not if any another browser is also not working then clear the all cookies and cache and wait if its still not working then use VPN and Reload that's website if still not working then it there are some global problem on that website in that case we have to wait and when problem solve then again reload the website. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First we have to scroll down notification bar of mobile and click on Bluetooth and open it after that we have to open our Bluetooth of speaker. then check the server name is match in your mobile if its same then we have to connect the server and start listening our music. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have 6 months of experience in HCL as a Network Analyst. and another thing is i am a good listener so i firstly listen the problem of customer clearly then solve customer problem as soon as possible and i have also experience of some ticketing tool like Servicenow, netcool , Control - M So i can work on it to if require. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5