Subject: Tech Support Candidate - Shilpi thapa
From: Shilpi thapa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Aug 2021 07:18:00 -0400

| | Tech Support Test

Name | Shilpi thapa
E-mail | [email-masked]
Phone Number | (248001) 7618611453
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dehradun
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vanaya infotech | Customer support | Till now | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check my internet connection. Next step . I check the website if it is ban in my location then I use vpn to unlock the site and open it.
There is one more possibility  & that is time issue in my computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First step . Turn on the bluetooth of both device.
Second step . Search new bluetooth device
Third step. Pair with new bluetooth device.

What according to you makes you a good candidate for customer service or technical support job?

The very first thing Listen customer carefully and help them out to solve their problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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