Subject: Fwd: Tech Support Candidate - Tapomoy Das
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Sat, 28 Aug 2021 09:39:07 +0000

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Begin forwarded message:

From: Tapomoy Das <[email-masked]>
Date: 27 August 2021 at 08:39:05 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Tapomoy Das
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Tapomoy Das
E-mail  [email-masked]
Phone Number    (91) 8339830172
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Kolkata
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Cognizant(Contractual)  Service Desk Analyst    16th May,2021   Rs.18,500
Previous Employer 2     Concentrix      Microsoft U&R   1st May,2019    Rs. 21000(Approx.)
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.First of all I need to check the exact error that is being displayed on the screen.
2.If it is a internet connection issue then I need to check if the internet connection is working fine or not.
3.It might also be a browser issue therefore I need to try and open the website on any other web browser and check if it works.
4.I might also have to clear caches , cookies etc from the browser or clear browsing data or restore the browser settings to default and then try relaunching the browser.
5.If it still does not work the computer should be rebooted and checked.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.In order to connect a Bluetooth speaker to a mobile phone first I need to turn on the bluetooth speaker and then I need to turn on the bluetooth on my mobile device.
2.After that I need to search for the name of the
bluetooth speaker on my mobile phone.
3.Then I need to pair the mobile phone with the bluetooth speaker and then it should work.
What according to you makes you a good candidate for customer service or technical support job? I have hands on experience in working as a Technical Support Associate (level 1) as well as a Service Desk Analyst. I believe that I have the skills and I possess all relevant qualities that are required for the particular job.
On a scale of 1 - 5 please rate your fluency in spoken English  4