Subject: Fwd: Tech Support Candidate - Garima Sharma
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Sat, 28 Aug 2021 09:37:20 +0000

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Begin forwarded message:

From: Garima Sharma <[email-masked]>
Date: 27 August 2021 at 10:19:01 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Garima Sharma
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Garima Sharma
E-mail  [email-masked]
Phone Number    (+91) 7505401385
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Networking - advance
Speakers & Audio
VoIP
Azure AI Fundamentals
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Inknowtech      Network Support Engineer        30 June,2021    14092
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check the network connection.
2. If working fine, check google webpage working or not.
3 If google or other sites are working then check particular site is down only to me or for everyone.
4. If, it is down for all then it may be due to server error so will wait.
5. If, it is down only for me then will contact to my DNS and service provider and report the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the bluetooth speaker.
2. Turn on bluetooth in the mobile phone.
Go to settings then Tap on Bluetooth then Turn on the bluetooth by tap, now you will see the available options to connect with.
3. Tap on the device name you want to connect with.
4. It will ask for some permissions, click yes.
5. It will ask for a pair key, accept and confirm it.
6. Now, it's all set. Enjoy
What according to you makes you a good candidate for customer service or technical support job? My ability to provide supportand identify the problem.
I enjoy by rectifying and supporting the customers.
On a scale of 1 - 5 please rate your fluency in spoken English  5