Subject: Fwd: Tech Support Candidate - Akash Mishra Akash
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Sat, 28 Aug 2021 09:28:29 +0000

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From: Akash Mishra Akash <[email-masked]>
Date: 27 August 2021 at 13:34:22 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Akash Mishra Akash
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Akash Mishra Akash
E-mail  [email-masked]
Phone Number    (+91) 8506827481
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Ghaziabad Pratap Vihar
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Genpact Technical Associate     October 2021    21000
Previous Employer 1     Infiniminds     Desktop support L2      Dec 2020        12000
Previous Employer 2     Risetech        Desktop support L1      Aug 2018        8000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will check the internet is working or not by opening other website . If other website is working . Will check is the ndtv site is restricted or not . After that I will check is the ndtv site is down or not . And try in another browser also
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Switch in the bluetooth speaker
Go to mobile phone bluetooth setting and search the speaker and click on connect
What according to you makes you a good candidate for customer service or technical support job? I have worked with international client and domestic both

Worked in it industry for almost 3 years
Worked with around the globe user and handled them well
On a scale of 1 - 5 please rate your fluency in spoken English  5