Subject: FW: Tech Support Candidate - Asit Yadav
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Sat, 28 Aug 2021 09:09:54 +0000

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From: Asit Yadav <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 27 August 2021 at 4:09 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Asit Yadav

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Asit Yadav
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8052030264
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Sector 53 Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Internet, wifi, telecommunication
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Telus international     Technical support       09/08/2021
Previous Employer 1     Tech Mahindra   Customer service representative 22/02/21
Previous Employer 2     NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First, I will check that I am able to open the other websites or not and if I am not able to open another website then I will check my internet connection.
If I am able open another website so I will try to open ndtv.com on any other browser or in incognito mode and if issue still persist then issue is with the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable.
On your mobile select your speaker and that’s it, you’re connected.
What according to you makes you a good candidate for customer service or technical support job? I already have the necessary experience in this industry. I am really good team player and I always put the needs of the team first. I would say I am a fast learner as well as I am a problem solver and I believe that these traits will help me to grow in this industry.
On a scale of 1 - 5 please rate your fluency in spoken English  4