Subject: FW: Tech Support Candidate - Anuradha Gupta
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Sat, 28 Aug 2021 09:08:03 +0000

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From: Anuradha Gupta <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 27 August 2021 at 8:15 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Anuradha Gupta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Anuradha Gupta
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7049332451
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gwalior
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      Na      NA
Previous Employer 1     HCL     Network Analyst 22-July-2021    17000
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I check Internet connection it is turn on or off then if it is on then open a new tab and search another website like www.microsoft.com if another side can't open then check my another browser is working or not if any another browser is also not working then clear the all cookies and cache and wait if its still not working then use VPN and Reload that's website if still not working then it there are some global problem on that website in that case we have to wait and when problem solve then again reload the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First we have to scroll down notification bar of mobile and click on Bluetooth and open it after that we have to open our Bluetooth of speaker. then check the server name is match in your mobile if its  same then we have to connect the server and start listening our music.
What according to you makes you a good candidate for customer service or technical support job? I have 6 months of experience in HCL as a Network Analyst. and another thing is i am a good listener so i firstly listen the problem of customer clearly then solve customer problem as soon as possible and i have also experience of some ticketing tool like Servicenow, netcool , Control - M So i can work on it to if require.
On a scale of 1 - 5 please rate your fluency in spoken English  5