Subject: Arabic Language Test - Khaled Abdullah
From: Khaled Abdullah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Aug 2021 04:57:52 -0400

| | Foreign Language Screening Test

Name | Khaled Abdullah    /  (0091) 8588045938    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Greetings of the Day.

Sorry to learn about the inconvenience you had to experience while shopping with us.

Please be assured that your complaint is being discussed with utmost priority.
We'll make sure you receive your product with no further delay.

Once again we are so sorry for the dissatisfaction we caused.
We strive to make life easier for our customers with our products and hope that no such thing is encountered in future.

We appreciate your time and thank you for choosing us for your shopping.

If you may have any further questions or need any further assistance feel free to call on the below given number:
+91 XXXXXXXXXX

Looking forward for your timeless shopping with us.

Sincerely,

Khaled Abdullah

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for your email.
Please know that we take customer satisfaction seriously and are glad to hear from you.

First we would like to apologise for the frustration you had to experience recently.
We want you to know that we appreciate your feedback.
Although we strive for 100% customer satisfaction, we have clearly fallen short in this instance - and that's unacceptable.

We assure you that we're looking into the matter and will be in touch with you within (XX) hours with the best possible solution.
If you'd like to speak immediately you can contact the below giving number:
+91 XXXXXXXXXX

Sincerely,
Khaled Abdullah

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