Subject: FW: Arabic Language Test - Abdulmalik Shadhan
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Sat, 28 Aug 2021 08:18:51 +0000

Again English seems ok, get hi to do the English test online or in office, if ok, offer

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 19 August 2021 at 2:21 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Arabic Language Test - Abdulmalik Shadhan

Arabic rating is 8/10

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On Jun 11, 2021, at 3:42 AM, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Abdulmalik Shadhan    /  (0091) 9646192113    / [email-masked]<mailto:[email-masked]>
Whats your first language       Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear customer,

We are very happy to contact you

We really apologize for the problems you encountered.

Regarding order No. 123456789, your order was shipped on 00/00/2021 from our warehouse with the shipping company.

The delivery team tried to reach you to deliver the order, but the address given is incorrect. Please give us the correct address to be updated so that the delivery team can reach you and deliver the order

If you receive this message, please reply.

It was my pleasure serving you.

My greetings,

customers service.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear customer,

We are very happy to contact you

We really apologize for the inconvenience caused to you.

Please provide us with a picture of the damaged product in order to be sent to the concerned team in order to arrange an appointment to receive the product and return it to the store, then give you a replacement product or return the amount to you.

My greetings,

customers service