Subject: Tech Support Candidate - Alsha Mukhtar
From: Alsha Mukhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Aug 2021 03:08:29 -0400

Tech Support
Test

Name

Alsha
Mukhtar

E-mail

[email-masked]

Phone Number

(+91) 7042273568

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida sec-137

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Application based

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL Technologies

Associate

Still
working

15k

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1st check Internet connectivity

Check proxy setting

If connectivity is good and proxy is fine then -

-Clear the cache

-check with change the browser

-restart the browsers

If all will not work restart the computer

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Turn on
the Bluetooth of speaker.

2. Turn on the Bluetooth of phone.

3. Select name of the Bluetooth of speaker in phone Bluetooth menu.

It will start connecting and once it will connect Bluetooth speaker will give
the confirmation.

To verify ay some music and check.

What according to
you makes you a good candidate for customer service or technical support
job?

1 year experience in voice technical support in international
processes.

2. Interactive and conformable with international users.

3. Calm and efficient in pressure and high volume of work.

On a
scale of 1 - 5 please rate your fluency in spoken English

4