Subject: Tech Support Candidate - Sreenath A K
From: Sreenath A K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 11:36:30 -0400

| | Tech Support Test

Name | Sreenath A K
E-mail | [email-masked]
Phone Number | (91) 9539243673
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pulamanthole
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll first check whether the network is stable and whether its disconnected or weak connection. If thats not the problem I will refresh the page repeatedly or close the page and open it again
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth speaker Make sure its very well charged. Then I will turn bluetooth of phone on and pair the speaker. If its the first time pairing to that speaker I would set it as known device to the phone
What according to you makes you a good candidate for customer service or technical support job? | First be cool and pleasent to customer. If we are with a customer behave like we are friends of the customers. Be patient to customers if anything customer does wrong don't argue with them make them understand politely what they did wrong. our future is in the hand of customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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