Subject: English Language Test - SUMIT GUPTA
From: SUMIT GUPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 11:23:44 -0400

| | Foreign Language Screening Test

Name | SUMIT GUPTA    /  (+91) 9205060636    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

we are sorry for the inconvenience caused. I have looked into the matter there is some confusion regarding ur address, could you please resend it. I assure you, your order will reach you soon. Pleased to have a cooperative customer like you.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We are sorry that you have to face such issues. I understand your concern and have raised the query and my team will look into the matter and will provide you best possible solution thanks for your cooperation. it is pleasure to have customers like you.

Thank you

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