Subject: Tech Support Candidate - Kranthikumar Adunuri
From: Kranthikumar Adunuri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 09:41:39 -0400

| | Tech Support Test

Name | Kranthikumar Adunuri
E-mail | [email-masked]
Phone Number | (+91) 8099419745
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Solar amc | technician | 30th july | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Identify the problem
2.Establish the theory of probable cause
3.Test the theory to determine the cause
4. Establish a plan of action to resolve the problem and implement the solution
5.verify full system functionality and ,if applicable implement preventive measures

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open the settings app
2.Navigate to connected devices,and turn on the Bluetooth toggle switch,if its not enabled
3 select Bluetooth to view the option.
4. Select pair new device to place the Bluetooth device in pairing mode

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification like you should be soft spoken good listener, problem solver,helpful team builder and know how to engage the people well
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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