Subject: English Language Test - Raushan Kumar Singh
From: Raushan Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 06:52:14 -0400

| | Foreign Language Screening Test

Name | Raushan Kumar Singh     /  (+91) 9818590775    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Stalin,

I apologize for inconvenience caused you that My courier team are doing everything we can deliver fast as soon as possible. But we are unable to deliver your product due to wrong delivery address.

In order to support you through this, we need correct delivery address for this and I would be happy to deliver your product.

For the more information kindly contact on our customer care number or write back to us.

Regards
Raushan Kumar Singh
(Customer Support Team)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Stalin,

I apologize for inconvenience caused you that you get so many scratches on TV cabinet. We assure that you will never face such kind of issue we'll also provide you best resolution from our side.

As I can check that you are a valuable customer for our company and I am requesting you kindly share screenshot of scratches.

Meanwhile, we need to contact with our team for the same. We have shared your feedback from our side to our concern team.

For the more information kindly contact on our customer care number or write back to us.

Regards
Raushan Kumar Singh
(Customer Support Team)

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