Subject: English Language Test - Shikha Bajpai
From: Shikha Bajpai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 06:24:58 -0400

Foreign Language
Screening Test

Name

Shikha
Bajpai    /  (91) 7982672290    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear coustomer,

I am glad to tell you that your parcel is despatched for delivery. Due to false
address our delivery boy is unable to get your address so kindly correct your
address or contact to the delivery person.

Thanks.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
coustomer,

We are sorry for inconvenience , but as per policy of this product you can
replace this product with in 14 working days,

Thanks.