Subject: Tech Support Candidate - Arunoday Kumar
From: Arunoday Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 05:23:46 -0400

| | Tech Support Test

Name | Arunoday Kumar
E-mail | [email-masked]
Phone Number | (262903) 8923616623
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lakhimpur Kheri
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Voztech Labs LLP | Tech support associate | July 2021 | 21000
Previous Employer 1 | Unique Services Pvt Ltd | Application Engineer | Jan 2018 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I have to check my Internet connection is working well or not if the connection is working correctly then I have to chek my systems IP address which is provide by our ISP.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly power on the speaker and put them on Bluetooth mode and then power on the Bluetooth of my mobile phone then pair the speaker from the phone's bluetooth and click on the speaker name in paired section. An device got connected at all.
What according to you makes you a good candidate for customer service or technical support job? | Yes, because I have good communication skills with a perfect accent at all. And also having good confidence towards handling customer's queries over phone and live chat.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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